Term and Conditions

YOUR CONTRACT — PLEASE READ THIS CAREFULLY BEFORE YOU BOOK

These booking terms and conditions govern all bookings that you make with Travel Lord Ltd registered at 27 Old Gloucester Street, London, WC1N 3AX United Kingdom. Please read them carefully as they set out our respective rights and obligations. In these booking conditions references to "we" and "us" indicate Travel Lord Ltd (the Company) and references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.

We act in the following capacities: as a Package organiser, a Flight-Plus Arranger, and as an agent to help you to arrange individual flight only, accommodation only or other separate travel arrangements ("Individual Components"). Our obligations to you may vary depending upon which arrangements you book with us, and we have tried to set them out below as clearly as possible. We act as agent in the sale of Flight Plus products and Individual Components and as a package organiser in the sale of package holidays.

BOOKING

-All Tickets issued are Non-refundable, Non-changeable and Non-transferable unless otherwise specified. -Passengers must ensure that all the names are correct as per their passports and that the travel itinerary is correct. Changes may not be permitted after the tickets are issued and a payment for a new ticket may be charged. -Airfares are guaranteed upon ticketing only. If there would be any issue with the payment, we will inform you as soon as possible through email and/or phone.

-The free baggage allowance provided to the passenger varies according to the route, class/cabin seating and as per the norms of the respective airline. Airlines may charge additional fee for checked-in baggage, extra baggage or other optional services. Please call the airlines directly for the most recent updates regarding the baggage allowance, weight and dimensions of the bags. -Passengers must be at the airport 3 hours before the departure as tickets cannot be refunded or changed due to no show at the airport. -Booking confirmation means that we have booked a flight for you however airlines / suppliers do hold authority to change or cancel a booking or withdraw fares at any time without prior notice. Failure to make payment before deadline can result in cancellation of this booking or fares may vary. We can guarantee same price within the time limit (specified in email) but if you would like to pay after the time limit and there comes any tax or fare difference that will be collected at the time of issuance of ticket. This is customer’s responsibility to read and follow all terms and conditions of the ticket before proceeding the booking. Travel lord LTD is not liable of any kind of changes in price and flight. Cancellation due to any reason before issuance of ticket may charge 50% of the total amount of ticket and after issuance ticket is 100% non-refundable.

-Passengers are responsible for all their travel documentation including visas. Visas may be required for the entire journey both for the destination and/or transit. Visas must be secured before the ticket is issued. Tickets cannot be refunded for failure to obtain a visa.

PAYMENTS

You must pay the balance by the due date shown on the confirmation invoice. Please note for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive the confirmation invoice. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your holiday/flights and still leave you liable to pay cancellation charges. Where an extra "booking charge" applies this will have been advised at the time of booking. All credit/charge card payments are subject to a surcharge. Until full payment has been received the price of your booking may increase as a result of fuel or other surcharges which may be imposed by suppliers. Please note we do not accept responsibility for cash sent by courier or post, even if sent by registered or recorded delivery post or any other special delivery.

Any money paid to an authorised agent of ours in respect of a booking is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent's obligation to pay it to us for so long as we do not fail financially. If we do fail financially, any money held at that time by the agent or subsequently accepted from the consumer by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we may cancel your booking and charge the cancellation fees set out in their booking conditions. Partial payments or deposits paid to hold your reservation are non-refundable at any case. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned

PASSPORT, VISA & HEALTH RECOMMENDATION

-Passports must be valid for at least 6 months beyond the period of your stay.
-ESTA visa is a mandatory requirement for all USA bound travel, including transiting the USA.
-ETA visa is a mandatory requirement for all Australia bound travel including transiting Australia.
-If your flight has a change involving two different airports with the itinerary, it is your responsibility to organize the transfer to the right airport and also check the transit visa requirement.
-If you have booked code-share flight, terminal change may be there and you may require a transit visa for changing the terminals. Please check with the embassy or airline directly for checking visa requirements in case of terminal change.
-Travel Lord Ltd is not liable for the VISA formalities. Kindly refer with the applicable embassy or consulate for this information. -Health Recommendation: Recommended inoculations for travel may change at any time. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation.

YOUR TRAVEL INSURANCE

The Company strongly recommends that the Client takes out adequate travel insurance. The Client is herewith recommended to read the terms of any insurance to satisfy them as to the fitness of cover. The Company will be pleased to quote you for insurance.

SPECIAL REQUESTS AND MEDICAL PROBLEMS

If you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your arrangements, you must advise us in writing before of booking giving full details. Regrettably, many overseas destinations do not have even basic facilities required by disabled travellers. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking, and charge any applicable cancellation charges.

BEHAVIOUR

You accept responsibility to ensure that you & the members of your party do not behave in a way which causes offence to others or risks any loss or damage to property belonging to others. Payments for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. You indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the opinion of any other persons in authority you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation your total booking with us, including your return transportation arrangements, will immediately cease and we will not be responsible for paying any costs, expenses, refunds or compensation.

COMPLIANCE WITH LAWS

It is also your responsibility to comply with the laws, customs, foreign exchange and the drug regulations of the countries visited. We and/or our representatives reserve the right to cancel your holiday at any time if in our reasonable opinion you are found to be behaving in a socially unacceptable manner or indulging in illegal activities, without any liability to you for any refund and legal claim.

FORCE MAJEURE

We will not pay you compensation and will not be held responsible, if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, civil strife, industrial dispute including air traffic control disputes, terrorist activity and its consequences, natural and nuclear disaster, fire or adverse weather conditions, epidemics & pandemics, unavoidable technical problems with transport, closure or congestion of airports or ports and all similar events outside our or the supplier(s) concerned's control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. You can check the current position of any country by telephoning the Foreign and Commonwealth Office's Travel Advice Unit on 0800 048 8600.

TELEPHONE CALLS

We reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.

CLAIMS AND COMPLAINTS

Where we are acting as agent, the contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Customer Services. Where you have booked a package holiday with us, please inform the relevant supplier (e.g. your hotelier) immediately and contacting us on the numbers listed on our website. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department giving your booking reference and all other relevant information. It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

All comments or complaints are required to be in writing. To submit a comment or complaint please e-mail us at info@travellord.co.uk this will then get submitted to the correct team and dealt with accordingly.

You may prefer to post your comment or complaint, if so our address is as follows:
Travel Lord LTD
27 Old Gloucester Street
London, WC1N 3AX

Regarding any complaint, Travel Lord LTD would like to take this opportunity to apologize for if you are unhappy with any part of your experience. We aim to resolve the complaint within 28 days pending a full investigation, please be aware that during peak seasons this may take a little longer.

CHANGES IN BOOKING

-All Tickets issued are Non-refundable, Non-changeable and Non-transferable unless otherwise specified. If you wish to change any item – other than increasing the number of persons in your party/booking – And providing we can accommodate the change, you will have to pay an amendment fee of GBP 50.00 per booking, plus the airline/supplier charges (will be advised when changes are requested). From time to time we are required to collect additional taxes. You will be informed for any additional taxes prior to ticket issuance/re-issuance. After ticket issuance most of the airlines do not allow changes.

CANCELLATIONS

a) Cancellation before ticket issuance:- Should you or any member of your party be forced to cancel your flight or holidays, we must be notified by the person who made the booking and who therefore, is responsible for the payment of cancellation charges.
b) Cancellation after ticket issuance:- Cancellation after ticket issuance will effect in a loss of 100% of the total cost of all travel arrangements in most of the cases. Please refer to your travel advisor. Low cost airlines/Charter flights carry a 100% cancellation fee in both conditions before or after ticket issuance.
c) Where an outbound portion of your flight coupon is not used (no-show at airport) the return sector will be automatically cancelled by the airline and no automatic right to a refund exists for such part-used tickets. All other partly used tickets are normally non-refundable and cancellations made within 24 hours of departure are non-refundable.
d) -All Tickets issued are Non-refundable, Non-changeable and Non-transferable unless otherwise specified.

LINK WITH THIRD PARTY VENDORS

To give one stop, cheapest and quick services, Travel Lord works with third-party vendor travel suppliers to offer prime services like flight, hotel, car rentals and travel extras that prove that the booking contract is between the customer and the travel supplier. This includes some of the terms and conditions made by the travel supplier itself, in order to keep his services fluent and secure.

KNOW THE TERMS OF TRAVEL SUPPLIER

It is essential to be familiar with the terms and conditions of the travel supplier in order to sort out every query, policy of booking, refund and payment methods. Booking your itinerary with Travel Lord gives you the advantage to buy the services you only require from the travel supplier rather than buying everything attached to the prime service i.e. flight, holiday and city break services. The services of an individual or multiple bookings are available from the travel supplier through our platform, and the customer is not liable to buy everything attached to it.

ONLINE PAYMENT PROCEDURES

In order to book prime services from Travel Lord, you are required to click on the payment page to finalize your purchasing request at the time of booking. Once you have clicked on the booking link, it is not possible to withdraw your purchase which is accepted by Travel Lord on the behalf of Travel supplier.

FLIGHTS AND FLIGHT TRAVEL DOCUMENTS

Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time.

We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned. In relation to flights, an infant must be under 2 years of age on the date of their return flight to be entitled to the infant fare level which is usually 10% of IATA's published fare.

Please note that where a sector of a flight itinerary is not utilised without contacting the carrier directly any remaining sectors may be subject to cancellation without further notification. Where this situation arises we are unable to accept responsibility for any costs incurred.

In accordance with EU regulations we are required to bring to your attention the existence of a 'Community list', which contains details of air carriers that are subject to an operating ban within the EU Community. We reserve the right to change the airline in the event that the airline is blacklisted under the EU regulations. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. You must telephone us or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement.

E-TICKETS

Some airlines offer only electronic confirmation of your reservation, or 'e-ticketing', on certain routes. If you are travelling on an e-ticket route we can at your request provide you with a paper ticket where permitted. Where you make a request for a paper ticket, an administration fee of £20 per ticket will be levied in addition to any applicable airline charge.

AIRLINE TICKET REFUNDS

Air tickets returned to us for a refund are subject to an administration charge of £50 per ticket, irrespective of the number of tickets returned and you will be required to pay a per ticket cancellation charge imposed by the airline or the consolidator pursuant to their terms and conditions. There is no automatic right to a refund and, when you return an air ticket to us, we will arrange for it to be presented to the respective airline or consolidator to assess eligibility for a possible refund in accordance with the relevant airline's or consolidator's terms and conditions. We recommend that you return such air tickets to us by special delivery post as we do not accept responsibility for documents mislaid or lost by the Royal Mail.

If a recoverable air ticket refund is less than the above administration charge, the ticket will be deemed to be fully non-refundable. An administration fee of £60 per ticket will be levied on any non-refundable ticket where a tax refund application is made by us at your request and on your behalf. If the recoverable tax components for your ticket are less than the administration charge the ticket will be deemed to be fully non-refundable. Refunds will not be paid to you until they have been received by us from the relevant airline or consolidator. In the case of airline ticket refunds this is normally 10-12 weeks from the point the tickets are submitted for consideration to the airline.

SCHEDULED AIRLINE FAILURE ADMINISTRATION FEE

If you are holding a ticket(s) on an airline which fails due to insolvency and has ceased flying, the money you have paid for your ticket(s) may be lost. As part of the requirements under our ATOL licensed suppliers issued by the Civil Aviation Authority to protect our customers, we undertake to ensure that, should this happen, our customers receive compensation for their loss to the extent referred to below. In the event of a scheduled airline failure as a result of an insolvent winding-up: prior to commencement of a passenger's trip, all monies paid by the passenger either as a deposit, or as the case may be, as the price for the scheduled airline ticket(s) will be refunded to the passenger in full; or After the passenger's trip has commenced: the sum equivalent to the price paid for the ticket(s) for such scheduled airline flights forming part of the trip as were cancelled as a direct result of the airline failure will be refunded to the passenger in full; or if the trip is curtailed forthwith upon the airline failure, the cost of direct return transportation to the United Kingdom to a similar standard to that originally booked as part of the trip, such return flight commencing at the point of curtailment of the trip as the direct result of the airline failure.

As a fee for our administering both the claims and/or the repatriation of passengers we will charge each customer a nominal administration fee for this service. Please endure that you have paid SAFI fee at the time of booking your flight as it does not apply on all tickets therefore all the tickets are not SAFI insured should an airline goes bankrupt.

FLIGHT CHANGES

Should your flight be cancelled your rights and remedies will be governed by the airline's conditions of carriage. As a result you may be entitled to: (a) Carriage on another flight with the same airline without additional costs; (b) Re-routing to your destination with another carrier without additional costs; (c) Receiving a full refund; or (d) Some other right or remedy.

If a schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets (on either the outbound or return flight) we will do our best to notify you on behalf of the carrier. Should a schedule change occur to your itinerary after full balance/ticket issue, on either the outbound or return flights the relevant supplier’s decision will be final or amendment charges may apply.

ALTERATION OF THE T and C

The terms and conditions of the travel supplier is different from that of Travel Lord, and it can charge its own administration fee for cancellation and change in your booking. Please note that Travel Lord reserves the right to change these terms and conditions any time without any prior notice and will work accordingly from the date these changed terms and conditions posted on the website. The amended terms and conditions of Travel Lord will be considered in top priority over any previous terms and conditions and privacy policies published before including cancellation, change or transfer in your service booking details.

NECESSARY TRAVEL DOCUMENTS

Necessary travel documents includes passport (with prior time of expiration according to the travel destination foreign tourism policies), visa, government-issued ID proof, medical certificate for senior citizens, medically challenged people and others as per the law of that particular destination’s foreign tourism policies. Please check the designated destination’s ministry of external affairs’ website. Travel Lord LTd do not hold any responsibility of denial at airport due to insufficient visa, or travel documents.

AUTHORITY OF TRAVEL LORD

Travel Lord holds authority for change of price/correction of errors in any price flashed on promotions and on websites as per the availability, and gives the freedom to either cancel our booking or level the paid amount at the time of booking with the current amount by the debit/credit card used during booking, after your permission prior to departure.

Every itinerary or service listed on the website and advertisement is provided by the travel supplier itself. There are chances that some facilities given by the airlines such as frequent traveller's credits or travel miles may or may not apply on any/every part of your booking. Please check with the travel supplier of that particular itinerary personally to clarify the point.

PRICING, TAXES AND PAYMENTS PROCEDURES

Prices flashed on the websites and the advertising of flights, hotel, holidays, city breaks, insurance and car on rent by Travel Lord are included with all the taxes if not stated.

Other taxes and services like fuel surcharge, baggage, hotel’s value added services, seat reservation and security are excluded from the package and booking of services you have purchased. These charges are required to be settled according to the designated place, i.e. hotel value added services of the hotel at the time of check-out, extra baggage fee at the airport during check-in etc. If you have any query, please contact straight with the travel supplier.

The booking prices of itinerary or prime service of Travel lord LTD does not include liability insurance, damage waiver, accidental insurance, child safety seats, room service charges, telephone charges, parking charges (if applicable) rental car pick-up from location etc. Some of the charges like additional flight fuel surcharge or any sort of expenses in the category must be paid by the traveller itself at the designated place with full amount of settlement.

Travel Lord requires full payment from the customer in order to secure the reservation and booking at the time of purchasing of itinerary from your credit/debit card. We accept debit/credit cards from all the major banks with a verified billing address. If you choose to pay through your debit or credit card and the payment does not pass our security gateways, we may ask you for additional information like providing us Authorisation code of transaction which you can get from your card issuer. We may also require you to fill, sign and return us a manual authorisation form to express your authority to let us take payment through your card.

From here onwards you give the authority to Travel Lord and to the travel supplier (Third Party) to process the total amount of your booking from the credit/debit card provided by you. In order to make a successful payment, you will be required to present a valid and authorized credit or debit card.

You will be required to present your credit or debit card to the vendor at the time of check-in, pick-up rental car, pick-up flight ticket on the airport to verify your identity along with a government-issued ID proof. It is essential that the owner of the card from which the payment has been made must be one of the travellers travelling with your booking.

To protect the cards and frauds, Travel Lord verifies your card number with billing address and card verification number that is required to be accurate in order to make a successful payment.

Until, the process is complete, the itinerary price of your booking is subject of change. Travel Lord is not responsible, if during the time of booking, any price changes from your itinerary, and the transaction declines based on the card of which, you have provided the details.

If you require further information on above mentioned points regarding refund/cancellation /special request, please call our customer care on +44 0800 048 8600/+44 0203 744 0000 or email us at info@travellord.co.uk